Managed services and help desk.
A team to call when something breaks, and someone watching so fewer things do.
If whoever answers doesn't know your business,you have a call center, not a help desk.
Our team knows your setup, and most problems are fixed remotely.
What we take care of.
We set up your computers the same way, keep them updated and monitor them for problems. When someone needs help, they call or email and reach a person who knows your business.
It all sits under one agreement. Asking for help is never a decision your team has to think about.
A person who knows your business, on the way.
Sample tickets.
What changes when we run your IT.
- Getting helpTodayCall a vendor, get a ticket number, wait.With Smart TechnologiesCall or email us and reach a person who knows your business.
- UpdatesTodayUpdates happen when someone remembers.With Smart TechnologiesOperating systems and software update on a schedule, and we check afterward.
- New peopleTodayA new starter waits for a computer and accounts.With Smart TechnologiesA new starter gets a prepared device and the right access on day one.
- CostTodayA repair bill whenever something breaks.With Smart TechnologiesSupport is part of the plan. A bad month does not mean a bigger bill.
What's covered.
- Help deskA person to contact for questions, problems and requests.
- MonitoringComputers and servers watched so issues are caught early.
- Updates and patchingOperating systems and software kept current and secure.
- Remote and on-site supportA technician connects securely to fix most things, and visits when something needs hands on.
- New hire and device setupNew computers prepared and ready for people to start working.
- Every device, one standardWindows, Mac, iPad, iPhone and Android devices managed the same way.
Customer satisfaction, independently measured.
- Smart Technologies95.1
- Costco79.0
- Amazon73.0
- Average US company10.0
- B2B telecoms, North America (2018)-1.2
Scores published by CEO Juice. Net Promoter, NPS and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company and Fred Reichheld.
How support works.
Do you support Macs, iPads and Android as well as Windows?
Yes. All of them are managed and supported to the same standard. Nobody gets second-rate IT because of the device they prefer.
How do you take over from our current IT provider?
We document your environment, take over the tools and access we need, and move support across in stages, working with your current provider where it helps.
How is it priced?
Plans are based on the size of your business and the level of service you need. Ask us for a quote.