Print and documents, looked after.
Copiers, printers, scanners and the software around them. Supplies arrive on their own, and problems get fixed without you chasing anyone.
Customer satisfaction, independently measured.
CEO Juice calculates Net Promoter Scores for the copier and imaging channel in North America and certifies the numbers as accurate. The process is automated, and the numbers cannot be changed by our clients.
- Smart Technologies95.1
- Costco79.0
- Ritz Carlton78.0
- USAA75.0
- Amazon73.0
- Netflix62.0
- Virgin America62.0
- B2B overall (2018)23.5
- Average US company10.0
- B2B telecoms, North America (2018)-1.2
Comparison scores are published by CEO Juice.
Rather than saying we have the best service, we use a third-party company to follow up with our customers, collect their feedback and track the score. CEO Juice is independent, and every step of its process is controlled by them. We cannot change a score, even if a customer gave us a low one by mistake.
The score runs from -100 to +100. By the standard CEO Juice uses, above 0 is Good, 50 and above is Excellent, and above 70 is World Class. How CEO Juice defines World Class (opens in a new tab)
It comes from one question: how likely are you to recommend us to a friend or colleague? Net Promoter, NPS and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company and Fred Reichheld.
Equipment, service and software.
Pick one, or have us look after the whole fleet.
Equipment
Service and agreements
Software and security
Where to start.
| If this sounds like you | Start with |
|---|---|
| We need a copier or a printer. | Copiers and MFPs |
| Toner and repairs keep landing on us. | Managed print services |
| We run printers across many locations. | Enterprise print management |
| Confidential pages sit in the output tray. | Print security |
| We do not know what we have, or what it costs. | A print assessment |
Often set up with.
We also run your IT, phones and fax.