Managed print services.
Toner ships before you run out. Repairs are covered. You supply the paper and staples.
Ordering toneris your vendor's job, not yours.
We watch your devices and ship supplies before they run out.
We watch the printers so you do not have to.
Under a managed print agreement we monitor your devices remotely, send toner before it runs out and fix problems, often before anyone notices. Parts, labor, toner and maintenance supplies are included. You supply the paper and staples.
You get one point of contact, costs based on what you print, and a fleet that is easier to run.
We spot it before you run out.
Customer satisfaction, independently measured.
- Smart Technologies95.1
- Costco79.0
- Amazon73.0
- Average US company10.0
- B2B telecoms, North America (2018)-1.2
Scores published by CEO Juice. Net Promoter, NPS and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company and Fred Reichheld.
What is covered, and what is not.
| Included | Not included | |
|---|---|---|
| Supplies | Toner, drums, developer and maintenance supplies. | Paper and staples. |
| Service | Parts, labor and maintenance, fixed remotely first and on site when needed. | Network or software problems. |
| Everything else | Remote monitoring, automatic meter reads, usage reporting and fleet reviews. | Relocations, and damage from misuse or unapproved supplies. |
What is covered depends on your plan. We explain it clearly before you sign.
How it works.
- AssessWe map your devices, usage and costs.
- DesignA plan with the right devices in the right places, and supplies and service included.
- InstallWe deliver, install, configure and train.
- ManageRemote monitoring, automatic supplies and support, with regular reviews.
Often set up with.
Managed print is stronger alongside the rest of your technology.
Questions about managed print.
Can you manage printers you did not sell me?
Monitoring works with most makes, and we can often include existing devices. Ask us for a fleet review.
How are charges calculated?
Based on pages printed, read automatically from your devices.
How long is the agreement?
Terms vary by plan. We explain them clearly before you sign.
When is support available?
During business hours on weekdays. We confirm the details for your agreement.