We will reduce your print related tickets by up to 90%.
We deploy print solutions that live up to the marketing, so user and setup issues stop landing on your desk. Real hardware problem? That’s ours.
Do you have:
A five minute checklist.A clean handoff.
No? Then you might only have a box slinger.
Get print off your plate.
One SOP for everyone who touches print.
For your users
One way to print, at every site.
- One how-to guide covers every office, because every site works the same way.
- The same steps at every device, so nothing new to learn when someone changes location.
- Fewer questions to ask, so fewer tickets to raise.
For your IT team
One SOP to troubleshoot, and print off your plate.
- The same equipment and the same platform at every site, so one fix works everywhere.
- A step-by-step checklist built to take about five minutes. Anything more complicated, hand it over to us.
- Far less product knowledge needed, so anyone on the team can resolve it.
“It doesn't feel like we are working with a vendor on this. He (Eddie) and his team work like they are working for Everstory!”
Teresa MannDirector of IT Operations, Everstory Partners · Google reviewDon’t take our word for it. Check the Google reviews. (opens in a new tab)
From patchwork to one agreement.
- EquipmentTodayA mix of makes and models, each supported differently.With Smart TechnologiesOne standard, chosen to keep support simple.
- SoftwareTodayPrint servers, or every computer printing direct, with drivers and patching to manage at every site.With Smart TechnologiesCloud print and scan with no print servers and one driver for the whole fleet, set up as direct print, secure print, or both.
- AgreementsTodayLeases and contracts that end on different dates.With Smart TechnologiesOne agreement and one invoice, with detail by location.
- SuppliesTodayToner ordered site by site.With Smart TechnologiesShipped to each site automatically, based on actual use.
- Visibility and supportTodayNo single view, and a different number to call for each site.With Smart TechnologiesEvery device monitored in one place, and one team to ping or call.
Customer satisfaction, independently measured.
- Smart Technologies95.1
- Costco79.0
- Amazon73.0
- Average US company10.0
- B2B telecoms, North America (2018)-1.2
Scores published by CEO Juice. Net Promoter, NPS and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company and Fred Reichheld.
One team, wherever your sites are.
- Central FloridaDirectServiced directly by our own team.
- The rest of the United StatesPartner-coordinatedTrusted partner dealers handle local installation and service. We coordinate them.
- The Caribbean and CanadaPartner-coordinatedThe same model, so a site outside the country still has one agreement and one team.
Whichever tier a site is in, you still have one agreement, one invoice and one point of contact.
How a rollout works.
- Discover what you haveWe find and record every device across your locations.
- Plan the standardWe agree the standard equipment and review your existing leases.
- Install location by locationLocal installation and service are arranged site by site, through partner dealers outside our area.
- Monitor everythingEvery device is watched from one place, and supplies ship automatically.
Questions about enterprise.
What counts as enterprise?
There is no fixed size. If you have several locations and want one agreement and one view, it is for you.
How do you handle sites outside Florida?
We service Central Florida directly and coordinate trusted partner dealers elsewhere, across the United States and beyond, including the Caribbean and Canada. You still have one point of contact.
Can you take over our existing leases?
We review your leases and equipment and work with you to consolidate and, where possible, move out of them.
How do you approach security?
Sign-in, secure release and careful device setup. We do not make compliance promises, so talk to us about your requirements.
How much can you reduce print support tickets?
We can cut them by up to 90% when it is paired with an embedded print solution (see Print solutions). One standard for users and for IT, central monitoring, automatic supplies and remote-first support remove most of the everyday problems. What remains is mostly when a technician is needed on site, plus the occasional issue with the print management platform itself.